Complaints Team: the team will come up with a resolution.If your complaint is not resolved, your query will be forwarded to the Complaints Team Support Team Leader: the matter will be reviewed by the team leader and you will be contacted regarding their decision.If you remain dissatisfied, you will be referred to the Support Team Leader Complaint via live chat or email: you will present your complaint to the support operator.The live chat operator was well trained and helped us with any question we had, however, the waiting time was pretty long if there were already people in line. Set up a PIN code for the live chat to avoid introducing your personal information every time you enter the chat.įor this review, we tested the live chat and the knowledge of the agents.
